Terms of service

Terms of Service

Last Updated: July 2026

Welcome to Pleazure Code. These Terms of Service govern your access to and use of our website, products, services, and physical retail location. By accessing our website or purchasing from Pleazure Code, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. About Pleazure Code

Pleazure Code is an intimate wellness retailer offering products for adults including pleasure products, accessories, wellness items, and related merchandise.

Physical Store Address:

Pleazure Code
Ghale House, Moi Avenue
Nairobi CBD
Nairobi, Kenya

2. Eligibility

By using this website, you confirm that:

You are at least 18 years of age.
You have the legal capacity to enter into binding agreements.
You will not purchase products on behalf of a minor.
You will comply with all applicable laws and regulations.

Pleazure Code reserves the right to refuse service, cancel orders, or restrict access where age verification requirements are not met.

3. Products and Services

We strive to ensure that all product descriptions, images, pricing, specifications, and availability information are accurate.

However:

Product colors may vary depending on device displays.
Packaging may vary from images shown.
Manufacturers may update products without prior notice.
Product availability is subject to stock levels.

Pleazure Code reserves the right to modify, discontinue, or limit quantities of any product at any time.

4. Pricing and Payment

All prices are displayed in Kenyan Shillings (KES) unless otherwise stated.

We reserve the right to:

Correct pricing errors.
Change prices without prior notice.
Refuse orders resulting from pricing mistakes.

Payment must be received in full before orders are processed and dispatched.

5. Orders

Once an order is placed, you will receive an order confirmation.

Acceptance of your order occurs only when:

Payment has been successfully received.
The order has been reviewed.
The item is available for dispatch.

Pleazure Code reserves the right to cancel any order and issue a refund if:

Products are unavailable.
Fraud is suspected.
Incorrect pricing occurred.
Delivery cannot reasonably be completed.

6. Shipping and Delivery

Delivery times provided are estimates only.

Pleazure Code shall not be liable for delays caused by:

Courier services
Traffic conditions
Weather events
Force majeure events
Incorrect customer information

Risk of loss transfers to the customer upon successful delivery.

Customers are responsible for ensuring delivery information is accurate.

7. Returns and Refunds

Returns and refunds are governed by our Returns & Refund Policy.

Due to hygiene and safety considerations, many intimate products cannot be returned once delivered unless defective, damaged, or supplied incorrectly.

Customers should review our Returns & Refund Policy before purchasing.

8. Product Use and Safety

Customers are responsible for using products safely and according to manufacturer instructions.

Pleazure Code shall not be liable for:

Misuse of products.
Improper storage.
Failure to follow instructions.
Allergic reactions.
Personal injury arising from misuse.

If you have medical concerns, consult a qualified healthcare professional before use.

9. Privacy and Confidentiality

We value customer privacy.

Pleazure Code takes reasonable measures to protect customer information and process personal data in accordance with applicable privacy laws.

For information regarding data collection and usage, please review our Privacy Policy.

10. Intellectual Property

All content on this website including:

Logos
Branding
Product descriptions
Images
Graphics
Website content
Design elements

are owned by or licensed to Pleazure Code and are protected by intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written consent.

11. Prohibited Activities

Users may not:

Use the website for unlawful purposes.
Attempt unauthorized access to systems.
Interfere with website functionality.
Submit false information.
Use automated tools to scrape content.
Infringe intellectual property rights.

Pleazure Code reserves the right to suspend or terminate access for violations.

12. Limitation of Liability

To the maximum extent permitted by law:

Pleazure Code shall not be liable for:

Indirect damages.
Consequential damages.
Loss of profits.
Loss of business opportunities.
Data loss.
Delays or interruptions beyond our control.

Our total liability shall not exceed the amount paid by the customer for the affected order.

13. Indemnification

You agree to indemnify and hold harmless Pleazure Code, its directors, employees, affiliates, agents, and partners from any claims, liabilities, damages, losses, or expenses arising from: