Shipping Policy

Last Updated: July 2026

At Pleazure Code, we understand that privacy, reliability, and speed are important when shopping for intimate wellness products. We are committed to delivering your order discreetly, securely, and efficiently.

Discreet Packaging

Your privacy is our priority.

All orders are shipped in plain, discreet packaging with no product descriptions, branding, or references to intimate products visible on the exterior.

Neither the package nor shipping label will indicate the contents of your order.

Delivery Locations

We currently deliver across:

• Nairobi County
• Kiambu County
• Machakos County
• Kajiado County
• Major towns across Kenya
• Nationwide delivery through trusted courier partners

If you're unsure whether we deliver to your location, please contact us before placing your order.

Nairobi Same-Day Delivery

Orders placed during business hours may qualify for same-day delivery within selected Nairobi locations.

Availability depends on:

• Product availability
• Delivery destination
• Courier capacity
• Time of order placement

Same-day delivery is not guaranteed and may not be available during weekends, public holidays, or peak demand periods.

Standard Delivery

Estimated delivery times:

Location	Estimated Delivery Time
Nairobi CBD & Surrounding Areas	Same Day – 24 Hours
Kiambu, Syokimau, Kitengela, Athi River	1–2 Business Days
Major Towns (Mombasa, Kisumu, Nakuru, Eldoret, Nyeri, Thika)	1–3 Business Days
Remote Areas	2–5 Business Days

Delivery timelines are estimates and may vary depending on courier operations and external factors.

Shipping Fees

Shipping charges are calculated during checkout based on:

• Delivery location
• Order value
• Package size and weight
• Selected delivery method

Promotional free shipping offers may be available from time to time.

Order Processing

Orders are processed during the following hours:

Monday – Friday
9:00 AM – 6:00 PM

Saturday
9:00 AM – 4:30 PM

Orders placed outside business hours, on Sundays, or on public holidays will be processed on the next business day.

Order Tracking

Where available, customers will receive shipment updates and tracking information once an order has been dispatched.

Tracking availability may vary depending on the courier service used.

Click & Collect

Customers may choose to collect eligible orders from our physical location.

Collection Point:

Pleazure Code
Ghale House, Moi Avenue
Nairobi CBD
Nairobi, Kenya

Customers will be notified when their order is ready for collection.

Valid identification or proof of purchase may be required upon collection.

Delivery Delays

While we strive to meet estimated delivery timelines, delays may occasionally occur due to:

• Weather conditions
• Traffic disruptions
• Courier delays
• Public holidays
• Security restrictions
• Events beyond our reasonable control

Pleazure Code shall not be liable for delays caused by third-party courier services or circumstances outside our control.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery details.

Pleazure Code is not responsible for delays, failed deliveries, or additional delivery costs resulting from:

• Incorrect addresses
• Incorrect phone numbers
• Unavailable recipients
• Incomplete delivery information

Additional delivery charges may apply if re-delivery is required.

Lost or Damaged Shipments

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

We will work with our courier partners to investigate and resolve the issue as quickly as possible.

Contact Us

For delivery inquiries, order tracking assistance, or shipping questions:

Email: support@pleazurecode.com

Website: www.pleazurecode.com

Store Location:

Pleazure Code
Ghale House, Moi Avenue
Nairobi CBD
Nairobi, Kenya

We are committed to ensuring every order arrives discreetly, securely, and with the level of service you expect from a premium intimate wellness brand.