Orders & Delivery
Do you offer discreet packaging?
Yes. All orders are shipped in plain, unbranded packaging with no indication of the contents or the nature of the products inside.
Do you offer same-day delivery?
Yes. Same-day delivery is available within selected areas of Nairobi for eligible orders placed during business hours.
Do you deliver outside Nairobi?
Yes. We offer nationwide shipping across Kenya through trusted courier partners.
How long does delivery take?
- Nairobi: Same Day – 24 Hours
- Major Towns: 1–3 Business Days
- Remote Areas: 2–5 Business Days
Delivery times may vary depending on location and courier operations.
Can I collect my order in person?
Yes. Orders can be collected from our store at Ghale House, Moi Avenue, Nairobi CBD once you receive confirmation that your order is ready.
Products
Are your products authentic and high quality?
Absolutely. We carefully source and curate products from trusted manufacturers and suppliers to ensure quality, safety, and reliability.
Are your products safe to use?
Our products are designed for adult use and should always be used according to the manufacturer's instructions. If you have specific health concerns, we recommend consulting a healthcare professional.
Do you offer products for couples?
Yes. We carry a wide range of products designed for couples, including intimacy enhancers, accessories, and shared pleasure products.
I'm new to intimate wellness products. Can you help me choose?
Of course. Our team can recommend beginner-friendly products based on your preferences and comfort level.
Payments
What payment methods do you accept?
We accept popular payment options available in Kenya, including:
- M-Pesa
- Debit Cards
- Credit Cards
- Bank Transfers (where applicable)
Available payment options will be displayed during checkout.
Is it safe to shop on your website?
Yes. Our website uses secure payment processing and industry-standard security measures to protect your information.
Returns & Refunds
Can I return a product if I change my mind?
Due to hygiene and safety reasons, intimate products cannot be returned once delivered unless they are defective, damaged, or supplied incorrectly.
What should I do if I receive a damaged or defective item?
Please contact us within 48 hours of receiving your order and provide photos or videos of the issue. Our team will review the case and arrange a replacement, store credit, or refund where appropriate.
How long do refunds take?
Approved refunds are typically processed within 5–10 business days depending on the payment method used.
Privacy & Discretion
Will anyone know what I ordered?
No. Your order is packaged discreetly and no product information appears on the outer packaging.
Is my personal information kept private?
Yes. We take customer privacy seriously and handle all personal information in accordance with our Privacy Policy.
Will "Pleazure Code" appear on my package?
We use discreet packaging practices designed to protect your privacy during delivery.
Store Information
Where is Pleazure Code located?
📍 Ghale House, Moi Avenue, Nairobi CBD, Nairobi, Kenya.
What are your business hours?
Monday – Friday
9:00 AM – 6:00 PM
Saturday
9:00 AM – 4:30 PM
Sunday & Public Holidays
Online orders accepted. Processing resumes on the next business day.
How can I contact customer support?